Privacy Notice

Who We Are

We, Floorscan Acoustics Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

 

Floorscan Acoustics Ltd’s registered office is at 44 Canal St, Liverpool, Bootle L20 8QU and we are a company registered in England and Wales under company number 02973110. Our designated Data Protection Officer/Appointed Person is Simon Donald

 

Information That We Collect

Floorscan Acoustics Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

 

The personal data that we collect from is: -

• Name
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number

 

We collect information in the below ways: -

online form, website orders, employment CV’s, telephone conversations, email

 

How We Use Your Personal Data

Floorscan Acoustics Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: -

 

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 

Your Rights

You have the right to access any personal information that Floorscan Acoustics Ltd processes about you and to request information about: -

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

 

Safeguarding Measures

Floorscan Acoustics Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: - 

SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware

 

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Floorscan Acoustics Ltd, however, as this information is required for us to provide you with our services/deliver your products, we will not be able to offer our services without it.

 

How Long We Keep Your Data

Floorscan Acoustics Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. 

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

 

Marketing

Occasionally, Floorscan Acoustics Ltd would like to contact you with the products/services/promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Floorscan Acoustics Ltd directly.

 

LEGITMIATE INTERESTS

Floorscan Acoustics Ltd will occasionally send you products/services/promotions by email that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time. 

Lodging A Complaint

Floorscan Acoustics Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with us.

44 Canal St, Liverpool, Bootle L20 8QU

hello@soundinsulationstore.co.uk

Privacy Policy

Sound Insulation Store ("We") are committed to protecting and respecting your privacy.

This policy (together with our Terms Of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.soundinsulationstore.co.uk you are accepting and consenting to the practices described in this policy. Information we may collect from you We may collect and process the following data about you: •

Information you give us.

You may give us information about you by filling in forms on our site www.soundinsulationstore.co.uk (“our Site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, search for a product, place an order on our Site, enter a competition, promotion or survey and when you report a problem with our Site.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

• Information we collect about you.

With regard to each of your visits to our Site we may automatically collect the following information: o

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; o information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. •

Information we receive from other sources. We may receive information about you if you use any of the other websites we may operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information We use information held about you in the following ways: •

Information you give to us.

We will use this information: o to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us; o to provide you with information about other goods and services we offer that are like those that you have already purchased or enquired about; o to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services like those which were the subject of a previous sale or negotiations of a sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (“the order form”); o to notify you about changes to our service; o to ensure that content from our Site is presented in the most effective manner for you and for your computer. •

Information we collect about you.

We will use this information: o to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; o to improve our Site to ensure that content is presented in the most effective manner for you and for your computer; o as part of our efforts to keep our Site safe and secure; o to measure or understand the effectiveness of advertising we send to you and others, and to deliver relevant advertising to you; o to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them. • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). Disclosure of your information We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including: • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

[We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).

We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).

We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience]. •

Analytics and search engine providers that assist us in the improvement and optimisation of our site. We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If Sound Insulation Store or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms Of Use or Terms And Conditions Of Sale and other agreements; or to protect the rights, property, or safety of Sound Insulation Store, our customers, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Storing your personal data All information you provide to us is stored on our secure offsite servers.

Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site over unsecure internet connections; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.” Your rights You have the right to ask us not to process your personal data for marketing purposes.

We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You can also exercise the right at any time by contacting us an email to hello[@]soundinsulationstore.co.uk

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Floorscan Acoustics Ltd Registered Office: 

44 Canal St, Liverpool, Bootle L20 8QU

Registered in England No. 02973110 VAT Registration. 219 0972 01